Refund policy
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at overon.shop@gmail.com.
At OVERON, we are committed to delivering high premium quality streetwear. If your order isn't entirely right, we’re here to help you get it sorted quickly.
1. Eligibility for Returns & Exchanges
You have 7 days from the date of delivery to request an exchange or return. To be eligible:
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Items must be unworn, unwashed, and in their original condition.
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All original tags, labels, and packaging must be fully intact.
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Items purchased during clearance or flash sales are final and cannot be returned or exchanged.
2. How to Initiate a Return / Exchange
We keep it simple. Do not ship anything back without contacting us first.
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Step 1: Message us on WhatsApp at 0320 8757665 or email us at overon.shop@gmail.com.
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Step 2: Provide your Order Number and a quick reason for the return/exchange.
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Step 3: If an item is damaged or faulty upon arrival, please attach a clear photo or video of the defect.
3. Reverse Shipping & Costs
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Faulty/Incorrect Items: If we sent you the wrong size, wrong article, or a defective piece, we will cover all shipping costs to replace it for you.
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Change of Mind / Size Exchanges: If you want to exchange an item for a different size or vibe, the customer is responsible for the return shipping costs back to our warehouse.
4. Refunds
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
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Approved refunds will be processed via Bank Transfer or NayaPay / JazzCash within 3–5 business days.
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Please note that initial shipping charges are non-refundable.